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Toister, Jeff

顧客の期待に現場で応えるには

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Toister, Jeff

顧客サービスの基礎

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Toister, Jeff

电话式客户服务

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Toister, Jeff

Phone-Based Customer Service

Customer service expert Jeff Toister helps customer service specialists develop the specific skills  ...

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Toister, Jeff

管理客户服务团队

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Toister, Jeff

Managing Customer Expectations for Managers

Customer service managers may not be on the front lines, but they can create systems and processes t ...

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Toister, Jeff

Customer Service: Managing Customer Expectations

Today's customers expect a lot. Customer service expert Jeff Toister helps frontline employees ident ...

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Toister, Jeff

Human Resources: Running Company Onboarding

The first step in converting a promising job candidate into a successful employee lies in your organ ...

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Toister, Jeff

客户服务基础知识

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Toister, Jeff

Working with Upset Customers

More than any other topic, frontline employees ask for advice on how to serve angry and upset custom ...

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Toister, Jeff

Using Customer Surveys to Improve Service

Customer surveys are rich sources of information and essential guides to areas where customer servic ...

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Toister, Jeff

Innovative Customer Service Techniques

Help customer service teams unlock hidden potential and take customer service to new levels. In this ...

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Toister, Jeff

Quick Fixes to Attain Excellent Customer Service

Whether it's an individual employee or an entire team that is underperforming, there are often simpl ...

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Toister, Jeff

Fundamentos del servicio de atención al cliente

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Toister, Jeff

Como Potencializar o Atendimento Telefônico ao Cliente

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Toister, Jeff

处理客户投诉

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Toister, Jeff

创新的客服技巧

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Toister, Jeff

Instructional Design: Adult Learners

Adult learners have specific needs that have to be considered during the instructional design proces ...

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Toister, Jeff

Instructional Design: Needs Analysis

Need to understand the training requirements of your learners? A needs analysis is the first step of ...

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Toister, Jeff

Kundenerwartungen steuern für Kundenservice-Manager

5.0

Kundenservice-Manager sind vielleicht nicht immer an vorderster Front, aber sie können Systeme und P ...

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