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Walters, Jeannie

Creating a Positive Customer Experience

Do you know how your customers perceive their complete experience with your company, from first enco ...

In stock since: 16.06.2021

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Walters, Jeannie

Customer Experience: Journey Mapping

If you strive for a customer-centric culture, you have to understand the customer's journey-every st ...

In stock since: 16.06.2021

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Walters, Jeannie

Journey Mapping: Case Study in Action

Customer journey maps can be a powerful tool for businesses, offering a clear view into the customer ...

In stock since: 16.06.2021

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Walters, Jeannie

Customer Experience: Service Blueprinting

Creating a seamless customer experience is no accident. It takes planning and creativity. Service bl ...

In stock since: 16.06.2021

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