- Inhalt:
- What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee-the author of Rock Star Customer Service-as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. Upon wrapping up this course, you'll have the knowledge you need to formulate a plan of action and navigate difficult customer service interactions with poise and professionalism.
Titelinformationen
Titel: Customer Service: Handling Abusive Customers
Autor*in: Brownlee, David
Verlag: LinkedIn
Kategorie: eLearning, Berufliche Weiterbildung, Betriebswirtschaftliche Kenntnisse
4816
Exemplare
4816
Verfügbar
0
Vormerker
Max. Ausleihdauer: 180 Tage